Frequently Asked Questions
When will I receive my order?
Your order will be packed and prepared to ship within 1-3 business days after we receive it. Once your order is ready to ship, you will receive a shipping confirmation email with a tracking number. Please note it may take 48 hours for your tracking information to show updated information.
Once your order ships, you will receive it within 3-5 business days.
How will my items be delivered?
Your order will be shipped via Canpar. Canpar currently offers contactless deliveries Monday-Friday. Government-issued ID will be required for age verification, and they will accept it through a window or door, if necessary. After verifying your ID, Canpar will sign for your order on your behalf.
How can I get in touch?
Please reach out to our Cowbell Online Store Customer Service at firstname.lastname@example.org or use our chat feature. We are available from 9:00am-5:00pm EST Monday-Friday.
Do you offer free shipping?
We offer free shipping everywhere in Ontario on orders $55 or more. For orders less than $55, the flat-rate shipping fee is $14.95.
Do you have any promo codes available?
Absolutely! If you sign up for our VIP Text List (text COWBELLBREWING to +1-980-290-5697; Message & Data rates may apply) and/or our Email List (click here), you'll receive a 10% off promo code as a thank you for subscribing.
Why is my Discount Code Not working?
Discount codes should be put in at checkout in order for them to be applied to your order. Discount Codes do not work with the following products: Gift Packs, Subscriptions, Flash Sales or in conjunction with other Discount Codes.
What if I’m not home to sign for my beer order?
If you’re unavailable to sign for your beer order, Canpar will make a second delivery attempt. If you're unable to be home for the second attempt, they will leave a note on your door and hold your package at a nearby Canpar Smart Hub.
What if I have questions?
To reach our Cowbell Online Store Customer Service, send an email to email@example.com, or use our chat feature. We are available from 9:00am-5:00pm EST, Monday-Friday.