Frequently Asked Questions
Conditions are rapidly evolving. We regret the inconvenience these temporary changes will cause, but Cowbell Brewing is clear in its commitment. We will always work to do the Right Thing.
Please watch for additional announcements.
Will I still receive my order?
Yes. At this time, our online order fulfillment operations are still operating. Please be assured that we are monitoring the situation and will be in touch directly if there are any updates to your order.
How will my items be delivered?
For all Ontario-based customers, your package will be shipped via Canpar and ICS Courier. Canpar/ICS Courier are currently offering contactless deliveries Monday-Friday. Government-issued ID will be required for age verification, and they will accept it through a window or door, if necessary. After verifying your ID, Canpar/ICS Courier will sign for your order on your behalf.
We will keep you updated as necessary. Thank you for understanding.
How can I get in touch?
Please reach out to our eCommerce Customer service line at 1-226-532-9499, send an email to firstname.lastname@example.org, or use our chat feature. We are making every effort to be available during this time and offer our assistance.
When will I receive my order?
We fulfill orders within 1-2 business days. Once your order is prepared to ship, you’ll receive a shipping confirmation email with a Canpar or ICS Courier tracking number, and your package should arrive within 1-4 business days. We fulfill orders Monday-Friday, and Canpar/ICS Courier delivers Monday-Friday.
Where do you ship?
We ship everywhere in Ontario!
Due to Ontario Government Regulations and Provincial Tax differences, Cowbell Brewing Co. is only able to ship to residents of Ontario. At Checkout, if you are identified as an out-of-province guest, you will not be able to proceed with your purchase.
Do you offer free shipping?
We offer free shipping on orders $45 or more.
How does Cowbell Curbside work?
Cowbell Curbside is offered daily, from 12:00-7:00pm. You'll be able to order food and beer from Cowbell Kitchen, which will be delivered to your backseat or trunk. To order, simply click here: https://cowbellbrewing.revelup.com/weborder/?establishment=1#landing or call 519-523-4724 (ext. 1). Cheers!
When will my Craft Beer Gift Subscription ship?
All subscriptions ship the first week of each month.
What if I’m not home to sign for my beer order?
If you’re unavailable to sign for your beer order, Canpar/ICS Courier will make a second delivery attempt. If you're unable to be home for the second attempt, Canpar/ICS Courier will leave a note on your door and hold your package at a nearby Canpar centre.